Managing the effective relationship is a factor often overlooked however, essential to ensure that important relationships can create value and offer optimal benefit to the parties at each end. In a business environment, relationship management may well lead to greater efficiency, greater benefits and better understanding and negotiations among all parties involved, whether within the office, client-provider, management and workers, partners of the alliance or relationships with suppliers. For other entities, such as the public sector and nonprofit organizations, it often means better communication, decision-making skills and more effective negotiation and a greater likelihood of implementation of key initiatives, especially when consent and / or participation of other parties involved.
Negotiation is the interaction between each and every one of two or more people in one of the parties is trying to persuade or influence another (or others) to do what the first match wants. The examples are innumerable in everyday life, and range from a crying baby to his mother for milk to corporate complexes of joint ventures.
Mediation is the process in which a conflict has the help of a neutral third party - the mediator - who attempts to facilitate dialogue between the parties to a conflict in order to reach an equitable settlement. Sometimes a mediator is also called to propose a new solution to a particular conflict, or to evaluate the likelihood and consequences of the different possible outcomes. Mediators do not act as judges. That is, do not make decisions for the parties. They facilitate the process by which the parties can resolve their differences.
Conciliation is understood as mediation, at least by the international community. Some countries use one term instead of the other. However, this demarcation of use is generally limited to legal terminology, little difference applies to its use in the everyday world. Others make a distinction between the two terms depending on the level of participation that a neutral third party has in the conflict. This distinction, which is more commonly made in Latin America and other regions than in the United States, is basically reduced to a mediator taking a less active role and a more active conciliator, in which he or she can make evaluation diagnoses.
Facilitation is similar to mediation and conciliation where there is a neutral third party involved in facilitating discussions among a group of people. Facilitation does not necessarily imply a conflict, it can simply be an attempt to improve and organize communication. There is a major difference, however, between a facilitator and a mediator or conciliator. In essence, a facilitator brings added value by designing and coordinating the process by which a group of people work together on a given task. The same task may vary, and it can be anything from a brainstorming session to holding a training workshop to facilitate an agreement that is difficult to control or a complex operation. "
Arbitration is the participation of a neutral third party to the point where he or she actively makes decisions for the contending parties. Usually, before an arbitrator will do so, there must be agreement that the decisions taken by the arbitrator will be binding on all parties.
In spite of the fact that it is possible to resort to the services of experts in national and international arbitration when necessary, they do not offer specific training in arbitration matters. Instead, we offer training appointed arbitrators in negotiation techniques, including mediation and facilitation. These have proven to be of great value, as the development of good relationship management skills is essential to the success of interactions between mediators, facilitators, referees and the parties they serve.
We take care of each and every subject with the utmost discretion and absolute confidentiality (unless the client authorizes us to disclose specific information). Through the many cases that have been involved, we have developed a deep knowledge and appreciation of the need for complete client confidentiality. We apply this policy through the board, regardless of the nature of the project in question.
Our effectiveness depends on our neutrality. If we had to take sides, our reputation and the ability to conduct transactions negotiations would disappear. The last clients that we will record our commitment as facilitators and neutral mediators. We encourage all potential customers to check our references.
We have no power to make a binding decision or force an agreement. We suggest the process and sequence of the case agenda, but the client must approve these recommendations. The parties in the process must always maintain control of it.
Although our professionals are experts in the fields of diplomacy, finance, law, psychiatry and organizational development, our clients know their business better. We do not assume or pretend to be experts in any field other than our hallmark: relationship management and negotiation strategy. Our experience is in the supply of negotiation skills, strategies and tools, and in the management of a relationship process. As such, we combine our skills with the client's knowledge and objectives to generate the best possible results.
If a client is interested in the training, they have fixed fees, depending on the type of training given, the number of days, the participants and instructors, and the experience of the instructors. For those interested in consulting or transaction assistance, the client can choose a daily, daily or monthly rate, or per project, depending on the nature of the project. In these commitments, we adapt our participation to adapt to the needs of the client, and prepare a charge, without cost or obligation based on the information that a client provides us. In some cases, we can arrange for a monthly fee, including the right to open communication and the "direct line" of services, and / or a "custom" service.